NetLearn Languages - The On-Line Language School

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Technical Information: Frequently Asked Questions (FAQs)

[ Quickstart * Detailed Instructions * Firewall Issues * Frequently Asked Questions ]

Here are some questions we are often asked. If you have any questions that aren't answered here, please contact us!

What system do I need to join your school?
To join NLL you need:

  1. A PC, or a Mac running VirtualPC, with a sound-card and a headset. Please do not use speakers, as these cause echos and feedback.
  2. Minimum 90MHz processor
  3. 16 megabytes (MB) of RAM for Microsoft Windows 95, Windows 98
    24 megabytes (MB) of RAM for Microsoft Windows NT version 4.0
  4. Microsoft Internet Explorer version 4.01 or later (please note that version 4.0 is not enough; it must be 4.01 or higher)
  5. A good internet connection (28.8 kbps modem or faster)
  6. Microsoft NetMeeting, the free communications program (Click here to download it now for free!)

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Do I have to have a videocamera/audio to join your classes?
No, you do not have to have a videocamera to join your classes. You do need audio so you can speak to your teacher and the other students, but you do not need a videocamera.

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My microphone doesn't work, what do I do?

First make sure that you weren't listening to any audio on your computer before you called your teacher. If you were listening to a RealAudio file, for example, or a CD, you may not be able to use audio with NetMeeting. If this happened, hang up your NetMeeting call, turn off the other audio program and try calling again.

If that doesn't help, try the "Tuning Wizard". Disconnect from the Internet, then start NetMeeting. Click on "Tools" at the very top, then "Tuning Wizard". This will test the microphone and the speakers.

If your microphone still isn't very good, try this: Again, start NetMeeting, click "Tools" and "Options" , and look at the "General" tab. Click on "Bandwidth Settings" - make sure this is set correctly for the modem or Internet connection you are using.

If you are using a video camera, pause the video while you are speaking; this will often make the voice connection better.

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The person I am talking to can hear me [and see me], but I can't hear [and/or see] him. What could the problem be?
Your computer may be protected by a firewall, especially if your computer is on a network. Ask your systems administrator if this is the case, and if so, refer him/her to our " Firewall issues" page.

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I called NetLearn Languages but NetMeeting could not locate you, what do I do?
Make sure you are calling us while we are here - we are available Monday to Friday, 9am to 6pm UK time. The time in the UK is currently .

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[ Quickstart * Detailed Instructions * Firewall Issues * Frequently Asked Questions ]